Anonymous

Graton Resort And Casino - Waiter Review

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Lost my A..s ! $1,200.00 slots dont pay for nothing, waitresses never came around had to ask a slot machine repair to sent for one so we could "buy" a drink then finally one came then never seen a waitress again so I had to go to the bar to get one. $14.00 for 2 small rum & coke and $10.00 for a pack of cigarettes, and when we arrived we went to eat in a restraunt and they wanted $16.00 for a burger. I will never go back its a rip off and I want to let everyone I know how your Cosino sucks.
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Reason of review:
Poor customer service
Anonymous

Short Review on November&nbs-05:00;19,&nbs-05:00;2016

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I'm playing blackjack one of my cards is flipped, they count the hand against me, whenever I play slots it just takes the money slots and keno are rigged
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Reason of review:
Poor customer service
Anonymous
map-marker San Francisco, California

BUS DRIVER SHUTTLE

I do not want to put my name , for your worst shuttle bus services . On date 09/29/16 at 0215pm in 15 & mission street .I asked for bus driver, can you open the door .bus driver his name (brain) said comeback 0230 pm .I comeback 0230pm .still he did not open the door , he laugh inside bus ,I was with four member of Cusino onside walk.

he open 0235 . I told him,why do not open the door 0230pm, He said if you do not want , you can come with other bus.THEN I paid fee , I site on chair. he drove the bus to mcallister & larkin street. he told to me , get off from the bus or I will call the police.

I get off the bus ,I call operator. only they give me 877339**** number.

I call to that number ,they do not care at all. ALL THE SAME .This is the worst casino

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Reason of review:
Poor customer service
Anonymous
map-marker Rohnert Park, California

Employees are so rude slot and superivisor in slot machines

it so sad that some employees have racial or personal problem with players after playing and losing your money or when you win you tip them. one particular issue i got is the supervisor that comes either 5pm or 7pm i will discribe blond long hair and the other one dark hair that when she put her hair up u see a tatto in her neck.

anyway when you finished playing they call security to escort u out because u r not playing that is so rude i never ever saw that in other casino. and some employees whispering and talking about player like the one that comes at 11am her name is pam no manners at all. the the one the comes at 7pm long brown and blond work in the high limit and that area all the time. i really do not know how you have people like this .

also there is ultimate x poker inside the high limit that there is a group of people checking the multiplier for the next hand and the casino is not doing nothing about it . also those are 3 philipinos men and one woman and one american gray hair well if u watch these machines on the entrance left hand side by the wall call ultimate x poker.

i hope this casino do something about these employees and those one coming to still next hand multiplier on ultimate x poker. well thats the cause you will loose customer and they do not deserve tips.

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Loss:
$10000
Cons:
  • Service is so rude and no manner
Reason of review:
Poor customer service
2 comments
Guest

ultimate x can be played any which way ya like. regardless of Intent. playing Is playing.

Guest
reply icon Replying to comment of Guest-1323612

Typical Grayton security wanna b cop response....”regardless of intent..” what a joke you are!!!!

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Maedell Wus
map-marker Petaluma, California

Graton Resort And Casino - Graton Casino Review from Petaluma, California

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Their employees removed my brothers reward card from my machine in a rude deceiving and greedy way! He had 400.00 freeplay, was hospitalized and wanted me to try to win some money to put on his daughters phone bill...they lied about knowing which employee approached me and took the card out of the machine after being rude to my company and myself. There should be an agency who watches their behavior. They r rude and xrooked!!
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Reason of review:
Poor customer service
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